Rewards & VIP

GrowthPhase 2

Lead: Rewards Orchestrator Agent

15 agents15 planned

Linear: HB-REWA

58 permissions (7 write)Prompt Chaining+ Routing

Architecture Pattern

Reward fulfillment follows a strict chain: trigger → validate → calculate → deliver → confirm. Different reward types are routed to specialized handlers. VIP requests are routed by tier (Bronze/Silver/Gold/Platinum) with escalating personalization. VIP tier decisions use 3-agent consensus.

Evaluation

3 metrics defined

Error Handling

2 scenarios covered

Self-Improvement

2 human checkpoints

Phase 2: Core Operations

Core Operations. Bonusing and loyalty programs are critical for player retention. Depends on Phase 1 player intelligence and risk data.

Tools

Back Office APICustomer.ioTelegram BotLinearSlack API

Goals

Automate bonusing to max LTVPrevent bonus abuseOptimize reward structuresAutomate VIP managementPersonalized VIP experience via Telegram

Agent Sizing Rationale

14 agents: 1 rewards orchestrator + 3 bonus strategy (odd for bonus approval voting) + 3 loyalty/execution + 3 VIP identification/tiering (odd for VIP upgrade voting) + 4 VIP communication. Bonus decisions and VIP tier decisions both use 3-agent consensus.

Bonus Strategy (3-agent voting panel)

AgentDescriptionComplexityRolesStatusActions

Bonus Design AgentDesigns bonus structures — deposit matches, free spins, cashback, rakeback. Sets wagering requirements and max payouts per player segment.medium

generator

Bonus Math AgentModels expected cost vs. LTV uplift for each bonus. Calculates optimal wagering requirements (e.g., 1x vs. 35x) and deposit thresholds.medium

analyst

Bonus Abuse Prevention AgentDetects bonus hunters, multi-accounters, and low-margin exploiters. Flags suspicious claim patterns and adjusts eligibility rules.medium

monitor

Loyalty & Execution

AgentDescriptionComplexityRolesStatusActions

Loyalty Program AgentManages the loyalty/VIP rewards ladder — tier progression, rakeback percentages, cashback schedules, and milestone rewards.medium

executor

Reward Personalization AgentTailors rewards per player based on game preferences, deposit history, and churn risk. Decides what to offer and when.medium

executor

Reward Delivery AgentExecutes reward distribution — credits bonuses, triggers Customer.io notifications, and tracks claim/conversion rates.medium

monitorexecutorrouter

Rewards Orchestrator AgentCoordinates all reward activity, manages budget allocation across bonus types, and reports ROI per reward campaign.complex

orchestratoranalyst

VIP Identification & Tiering (3-agent panel)

AgentDescriptionComplexityRolesStatusActions

VIP Scoring AgentCalculates VIP scores based on wagering volume, deposit frequency, game diversity, and LTV.medium

analyst

Whale Detection AgentIdentifies high-value players early using deposit patterns, bet sizing, and on-chain wallet analysis.medium

analyst

Tier Management AgentManages VIP tier promotions, demotions, and benefit allocation based on activity.medium

executor

VIP Communication & Offers (3 specialists + orchestrator)

AgentDescriptionComplexityRolesStatusActions

Telegram VIP Host AgentActs as the personal VIP host via Housebets Telegram bot — proactive messages, offers, and support.medium

communicator

VIP Offers AgentCreates personalized VIP offers based on player preferences, game history, and predicted value.medium

analystgenerator

VIP Retention AgentMonitors VIP activity drops and triggers intervention sequences before churn.medium

monitorexecutor

VIP Transfer Intake AgentMonitors VIP transfer form submissions from housebets.link/vip-status. Auto-notifies the VIP team in #vip-transfers with player details, competing platform history, and Telegram username. Prepares offer templates based on estimated player value and creates Telegram group invites.medium

routercommunicator

VIP Orchestrator AgentCoordinates all VIP operations, manages VIP budget allocation, reports VIP P&L.complex

orchestratoranalyst

Agents Used From Other Departments

These agents from other departments feed data into or are called by this department's agents.

Player Intelligence & DataExternal

Segmentation AgentLTV Prediction Agent

LTV and segments determine bonus eligibility, amounts, wagering requirements, and VIP tier decisions.

Risk & FraudExternal

Fraud Pattern AgentBonus Abuse Agent

Fraud signals prevent bonus abuse and multi-account exploitation.

MarketingExternal

CRM & Email Agent

CRM delivers reward notifications and manages reward-related communications.

Customer SupportExternal

CS Orchestrator Agent

VIP players receive priority support routing through CS.

Product & DesignExternal

Brand & Design System AgentUX Research Agent

VIP communications and reward UX must reflect premium brand positioning.

Finance & TreasuryExternal

Revenue Accounting AgentTreasury Management Agent

Bonus budgets, cashback payouts, and VIP comp costs all flow through Finance. Large VIP packages require Finance approval.

RetentionExternal

Churn Intervention AgentRetention Orchestrator Agent

Retention interventions trigger bonus delivery. Churn risk scores inform VIP tier protection decisions and proactive VIP outreach.

Compliance & LegalExternal

Responsible Gambling AgentCompliance Orchestrator Agent

Bonus T&Cs need legal review per jurisdiction. Responsible gambling limits on bonus amounts and wagering requirements must be enforced.