All Departments
Back Office & Platform Operations
OperationsPhase 1Lead: Platform Operations Master Agent
back-office-serviceArbitrium: Not Started
13 agents12 planned
Linear: HB-BACK
73 permissions (25 write)Phase 1: Foundation
Foundation. All other agents depend on Back Office to execute sensitive operations. Required from day one for proper audit trails, approval workflows, and centralized control.
Tools
Back Office APILinearSlack APIAudit Logging System
Goals
Execute sensitive operations on behalf of all departmentsCentralized control for balance adjustments, account restrictions, system configurationAudit trail for all platform changesEmergency platform controls
Agent Sizing Rationale
19 agents: 5 player operations + 4 financial operations + 4 system configuration + 3 code management + 3 platform control + Master Agent. This is the most sensitive department — all write operations to the Back Office API flow through these agents. Other departments request operations; Back Office executes with full audit trails. Master Agent owns the highest-risk operations (large balance adjustments, permanent bans, emergency controls).
Player Operations (4 specialists + orchestrator)
AgentDescriptionComplexityRolesStatusActions
Player Account Management AgentManages account state changes — enable/disable accounts, apply restrictions, update verification status. Receives requests from Customer Support, Risk & Fraud, and Compliance. Logs all account state changes with requester, reason, and timestamp.medium
executorguardian
Balance Operations AgentExecutes manual balance adjustments, corrections, refunds, and bonus credits. Receives requests from Customer Support, Retention, Finance, and Rewards. Requires orchestrator approval for adjustments >$1000 and Master Agent approval for >$5000. Full audit trail for every balance change.complex
executorguardian
Financial Operations (3 specialists + orchestrator)
AgentDescriptionComplexityRolesStatusActions
Transaction & Payment AgentProcesses refunds, chargebacks, and manual transaction adjustments. Receives requests from Customer Support, Finance, and Wallet & Payments. Coordinates with payment providers for chargeback processing. Logs all transaction operations for reconciliation.medium
executor
Reconciliation AgentPerforms balance sheet reconciliation, ledger matching, and audit trail generation. Coordinates with Finance on daily/monthly reconciliation. Flags discrepancies and generates reconciliation reports. Ensures system integrity.medium
analystmonitor
System Configuration (3 specialists + orchestrator)
AgentDescriptionComplexityRolesStatusActions
Platform Configuration AgentManages feature flags and A/B test configuration. Enables/disables features per user segment, jurisdiction, or globally. Receives requests from Product, DevOps, and Marketing. Logs all feature flag changes with rollback capability.medium
executor
Game Configuration AgentManages game availability, RTP settings, and game parameters. Enables/disables games per jurisdiction. Receives requests from Casino Operations and Compliance. Coordinates with game providers for configuration changes.medium
executor
Code & Promotion Management (3 specialists)
AgentDescriptionComplexityRolesStatusActions
Bonus Code AgentCreates and manages promotional bonus codes. Sets bonus amounts, wagering requirements, redemption limits, and expiry dates. Receives requests from Marketing, Retention, and Casino Operations. Tracks code performance and redemption rates.medium
executorgenerator
Referral Code AgentGenerates and manages refer-a-friend codes. Configures referrer and referee rewards, code expiry, and usage limits. Receives requests from Marketing and Retention. Tracks referral attribution and conversion rates.medium
executormonitor
Affiliate Code AgentCreates and manages affiliate tracking codes. Configures commission structures, attribution windows, and tracking parameters. Receives requests from Marketing's Affiliate team. Enables/disables affiliate codes and tracks performance.medium
executor
Platform Control (3 specialists + Master Agent)
AgentDescriptionComplexityRolesStatusActions
Platform Control AgentManages emergency platform controls — maintenance mode, kill switches, emergency shutdowns. Receives requests from DevOps, Security, and Compliance. Can be triggered automatically by monitoring systems for critical incidents.medium
executorguardian
Audit & Compliance AgentGenerates audit logs, compliance reports, and regulatory submissions. Tracks all Back Office operations with full audit trails. Produces daily/weekly/monthly compliance reports. Coordinates with Compliance department for regulatory reporting.medium
monitorgenerator
Platform Operations Master AgentThe highest-level orchestrator. Owns the most sensitive operations — balance adjustments >$5000, permanent account bans, emergency platform controls, bulk operations affecting >100 users. Final approval authority for all high-risk operations. Produces executive-level platform operations reports. Escalates critical issues to CFO/COO. Can override any operation for platform safety.complex
orchestratorguardianrouter
Agents Used From Other Departments
These agents from other departments feed data into or are called by this department's agents.
Risk & FraudExternal
Risk Orchestrator Agent
Risk scores and fraud flags inform Back Office decisions on account restrictions and balance holds.
Player Intelligence & DataExternal
Segmentation AgentLTV Prediction Agent
Player segments and LTV inform decisions on balance adjustments, limits, and restrictions.
FinanceExternal
Finance Orchestrator Agent
Back Office coordinates with Finance on reconciliation, financial reporting, and audit requirements.